Knowledge base · BlogA blog about operational management
A blog about operational management
in service businesses.
Best practices, case studies, AI technologies in operations. No clickbait, no off-the-shelf methodologies — only what really works for owners of service businesses.
Latest posts
What we wrote recently.
The EMS® Framework — what it is and why it's not just another "methodology"
EMS® (Engel Management System) — ECG's proprietary operational framework: four A·S·A·P pillars that pull a service business out of chaos in 8–12 weeks. Not an off-the-shelf methodology.
The first 90 days of Co-Management — what happens step by step
Exactly what happens during the first 90 days of Co-Management — week by week: from diagnosis and trust, through the first systems, to KPIs and the roadmap.
When should a founder hire a COO — an 8-question checklist
Most service business owners hire a COO too late — or take on a full-time hire when an Interim would fit better. 8 questions that will tell you what you really need.
Blog topics
Four areas in which ECG shares its knowledge.
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